Technical Support


Technical Support with OCS Cash Management

Established technical support helpdesk and responsive incident investigation and resolution service delivered by our dedicated Support team.

Prior to go-live, we will discuss your on-going support needs. The OCS team undertaking the configuration of your cash management solution will be closely involved in the provision of on-going support services for continuity.

OCS will provide ITIL compliant support services either remotely from our Hertfordshire office or through provision of full time on-site resource depending on your needs.

Please contact us to discuss your needs and how we can assist you.

OUR SERVICES


Customer-centric range of services tailored to your needs delivered by our established Hertfordshire UK based team.

Solution Design with OCS Cash Management
SOLUTION DESIGN

Functional and cost effective solution design incorporating industry leading hardware devices and proven open-source software.

Implementation Projects with OCS Cash Management
IMPLEMENTATION PROJECTS

Full or part life-cycle implementation projects to dovetail with your in-house project delivery capability.

Technical Support with OCS Cash Management
TECHNICAL SUPPORT

Established technical support helpdesk and responsive incident investigation and resolution service delivered by our dedicated Support team.

Training with OCS Cash Management
TRAINING

Functional training for cashiers and operational training for operational support staff to maximise productivity and system uptime.

QA Testing with OCS Cash Management
QA AND TESTING

Quality assurance and testing of OCS or third party provided solutions by our certified test analysts with years of cash domain experience.

Consultancy with OCS Cash Management
CONSULTANCY

Expert advice and skilled resource to work in close collaboration with your in-house team helping to deliver innovative and successful cash management solutions.